5 Ways you can keep our community safe

1. Never prop open an entrance/exit door

2. Do not let anyone in who cannot let themselves in via Latch. If an unfamiliar person is standing outside, ask them to use the intercom and do not let them in.

3. Remove all valuable items in your car and keep your car locked.

4. Do not leave keys in your door for "just a minute" while you run a quick errand, or keys in any public spaces (e.g. ftness center cubby, mail room, lounge, etc)

5. Pick up packages prompty from both the mail room, Amazon Lockers, and in front of your door. If you aren't home, ask a trusted neighbor to help pick up your packages.

If you observe suspicious or criminal behavior in the area…

• Anyone on the loading dock is on private property and is trespassing.

• Use a different entrance if you see someone loitering outside, do not let them in.

• Call 911 (408.277.8900 from a cell) and give dispatch your location. Be prepared to provide a description of individual(s) involved.

Tailgating

1. 1. This change is a culture/mindset shift - it is not okay to tailgate

   2. Before unlocking the door, ensure there is nobody nearby who can tailgate in: Politely and firmly ask them to wait for the door to close first. 

      1. 1. "For our safety, please tap in separately"

         2. "I'm concerned about building safety, please enter after I've closed the gate"

   3. Do not tailgate others: Wait for the door/gate to close and tap again to prove they are a community resident. Tapping while entering also ensures your whereabouts are accounted for in the building in case of emergencies to help first responders and police account for who is in the building or not. 

   4. Landlords: you are responsible for educating tenants and to provide them with the CC&R documents in the HOA portal.

Pedestrian Tailgating Guidelines

Mindset

1. 1. Always assume positive intention: People may be careless and kind in letting others come in, or they may have something on their mind as they exit and may not notice. Someone could be having a bad day. Don't be a jerk about it. 

   2. Don't stereotype who does and does not live here: Avoid implicit biases against anyone who may not dress or behave the same way as you. P51 is a diverse area with residents from different walks of life. 

Behavior

1. Look before you enter: If there is someone behind you, ensure they have their phone out or are ready to punch in their own code. If you are suspecting they are loitering to tailgate in, gracefully allow them to use the Latch to enter first.

1. If you choose to confront, do so with a positive attitude: Start with a friendly wave and a smile, and ask something like "Hey, can I help you get somewhere?" without letting them in. If you didn't notice and they followed you, say "We're trying to build a safe community and I would like you to go back out and enter on your own." If they refuse or are acting suspicious, you can call 911.

2. Avoid dangerous situations: If they are threatening in any way, call 911 and avoid confrontation. Let your neighbors know in the Google Group as well so they stay out of harm's way.

DO NOT:

• Aggressively confront someone and interrogate individuals

• Judge someone based on their appearance (e.g. wearing a hoodie and having long hair - we are literally in Silicon Valley).

• Accuse them of anything (e.g. breaking into a car) you have not personally witnessed.

Car Tailgating Guidelines

Mindset

• Unintentional tailgating happens. Education is more important than judgement and condemnation. People may be tired after a day of work or a long drive. There may have been times you've driven and have been absent minded as well. Security is a muscle we must all build. 

• Start with an education/de-escalation mindset. Arguments are unnecessary, unproductive, and everyone feels worse after going through one. 

Behavior

• If you see an individual on foot loitering nearby, use the other entrance if possible. If they look like they are attempting to get in, alert SJPD and inform the community via Google Groups.

• If the other individual in the car has their phone out with the Door/Latch App, you can use your best judgement to assume positive intention and that they are a neighbor.

• Don't start arguments with your neighbor or a suspicious individual, always de-escalate the situation and assume positive intentions.

Car Thefts

If your car was broken into:

1. File a police report either online https://www.sjpd.org/reporting-crime/report-crimes-online or by calling (408) 277-8900 and having the police come out, they will provide a case number

2. Report it to the Property Management Company and security footage will be reviewed and provided to SJPD as needed. If you need the footage, put a work order in and provide the specific date and time period the incident may have happened, along with any specific location.