Internet Troubleshooting

Internet Issues

This is how your internet connects to your devices:

• Sail

  • Ethernet --> WiFi Router --> Devices

• Comcast

• Coax cable --> Modem --> WiFi Router --> Devices

  • Sometimes the Modem and WiFi router may be the same device.

Something along this pathway isn't working and it's important to determine whether it's the device itself or a cable connecting said device that's causing the issue.

You can:

1. Restart your modem / router

2. Try removing any coax splitters (if applicable)

3. Check your cable angle (coaxial cables cannot bend more than a wrap around a tin can, don't jam it behind your entertainment center at a right angle)

4. Check your cables (replace any coax cables or ethernet cables with new ones)

5. Hardline your internet (connecting your ethernet to your device) to determine if your WiFi is the issue.

6. Reset your modem / router (there should be restart buttons on the back of every device - note this means you may have to re-set up your WiFi name and password)

Contact Sail / Comcast to have them further troubleshoot

• Sometimes, maintenance work is happening that may upgrade and improve the networks (e.g. recently Sail upgraded to gig, Comcast plans to upgrade to increase upload speeds)