The HOA property management company is different than an apartment property management company. Service for in-unit issues is primarily taken care of through the property owner or any rental unit property management company who may have been hired.
Seabreeze contact is mostly for owners unless there is an emergency issues. Please work with your property management company or unit owner to determine triage and responsibility first.
Owners are responsible/liable for their tenants. The HOA Board will provide feedback to owners if tenants are violating CC&R rules. Owners are liable for any damages and fines that may occur due to tenants action, so it's important in your rental agreement to include the ability to pass on fines that they may incur that the HOA issues to you as the unit owner.
The HOA Board reserves the right to nullify your rental contract if there are CC&R violations. We will not put the community at risk if your tenant cannot follow the rules.
Stay on top of lease renewals - if you have a property management company, they need to stay on top of the lease renewal. Whenever a tenant loses access, it's probably because their key had an expiration date, meaning you need a new signed contract sent into SeaBreeze prior to this happening. Set your calendars. Don't be late. If a tenant is unable to get access, once a new contract is signed and sent to SeaBreeze, they will re-add the key to the existing tenant, and they should have building access restored. Note that the key removal and regeneration will mean their code is reset.
Good Tenant / --> / Bad Tenant
Doesn't damage the property during the move in/out process (and reports any damages done) / --> / damages the elevators, hallways, doors costing the HOA $
Knows where to throw away their trash (chutes or downstairs) / --> / Dumps trash in the on-floor trash room, dumps large items in the trash rooms downstairs
Doesn't let their dog pee on the property, cleans up after their poop, cleans up after accidents in the hallways / --> / Leaves dog pee on the carpets, poop on the property
Ensures their washer/dryer pans are hooked up and aren't cracked / --> / Neglects any repairs needed and floods the unit downstairs
Is respectful of their neighbors / --> / Is belligerent and argumentative with neighbors, Board members, on-site staff
Contact Seabreeze to get started, and they will provide you the needed forms.
Renters and property managers should not contact Seabreeze directly, request must be submitted by owner of the unit.
Owners should read the CC&Rs section 7.3