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Problem
A wireless access point is powered on but its network doesn't appear on nearby devices.
Symptoms
Access point's SSID doesn't show in available networks.
Access point lights indicate power but no wireless activity.
Devices that previously connected can no longer find the network.
Possible Causes
SSID broadcast disabled in settings.
Access point firmware issue.
Antenna disconnected or damaged (external antenna models).
Access point not properly connected to the network.
Wireless radio disabled in configuration.
Resolution
Step 1
Log into the access point's admin settings to confirm SSID broadcast is enabled.
Step 2
Check that the wireless radio is turned on in the configuration.
Step 3
Verify physical antenna connections if applicable.
Step 4
Restart the access point.
Step 5
Check the access point's connection to the router or switch.
Step 6
Update the access point's firmware.
Prevention
Periodically check access point configuration after firmware updates.
Keep firmware updated.
Secure physical antenna connections.
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