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Problem
A user cannot log into connected applications using Single Sign-On.
Symptoms
SSO login redirects fail or loop.
"Authentication failed" message from the SSO provider.
Some connected apps work with SSO while others don't.
Possible Causes
SSO provider outage.
Misconfigured application connection to the SSO service.
Expired SSO session or token.
Browser cookie or cache issues.
Resolution
Step 1
Check the SSO provider's status page for outages.
Step 2
Clear browser cache and cookies, then try again.
Step 3
Log out completely and log back in to refresh the SSO session.
Step 4
Try a different browser to rule out browser-specific issues.
Step 5
Check if the issue affects one specific application or all of them.
Step 6
Contact IT support if the SSO configuration itself appears broken.
Prevention
Keep browsers updated.
Log out and back in periodically to refresh sessions.
Report SSO issues promptly so misconfigurations get fixed quickly.
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