Embedded Files
Problem
The user's password has reached its expiration date and must be changed before access is granted.
Symptoms
Password expired notification.
User is prompted to change the password.
Login denied until password is updated.
Prompt appears on some devices but not others.
Possible Causes
Password expiration policy.
Password not changed before expiration.
Organizational security requirements.
A device with a cached old password still attempting to authenticate.
Resolution
Step 1
Sign in using the password change option.
Step 2
Create a new password that meets security requirements.
Step 3
Update saved passwords on all devices.
Step 4
Check for other devices or apps still using the old cached password and update them.
Step 5
Verify successful login.
Prevention
Change passwords before they expire.
Enable password expiration reminders.
Use a password manager.
Follow password complexity requirements.
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