Wi-Fi Not Connecting

Problem
The computer cannot connect to a wireless network.

Symptoms

• Wi-Fi network does not appear.

• Incorrect password message.

• Unable to join the wireless network.

• Wi-Fi disconnects frequently.

• Network icon shows disconnected.

• Connects successfully to other Wi-Fi networks but not this one.

Possible Causes

• Wi-Fi adapter disabled.

• Incorrect Wi-Fi password.

• Router problems.

• Weak wireless signal.

• Driver issues.

• Airplane mode enabled.

• Router broadcasting on a frequency band the device doesn't support.

Resolution

Step 1
Verify Wi-Fi is enabled.

Step 2
Turn off Airplane Mode.

Step 3
Restart the computer and router.

Step 4
Re-enter the Wi-Fi password.

Step 5
Forget and reconnect to the wireless network.

Step 6
Update the wireless adapter driver.

Step 7
Check whether the router broadcasts both 2.4GHz and 5GHz bands, and try connecting to the other band.

Step 8
Test with another device.

Prevention

• Save the correct Wi-Fi password.

• Keep wireless drivers updated.

• Position the router properly.

• Secure the wireless network.

• Update router firmware.

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