Printer Offline

Problem
The printer appears as Offline and cannot receive or print documents.

Symptoms

• Printer status displays Offline.

• Print jobs remain in the print queue.

• Documents do not print.

• The computer cannot communicate with the printer.

• Printer works when connected directly by USB but not over the network.

Possible Causes

• The printer is powered off.

• USB cable or network connection is disconnected.

• The printer is not connected to the correct Wi-Fi network.

• The printer is set to "Use Printer Offline."

• The printer driver is outdated or corrupted.

• The printer's IP address has changed and no longer matches the saved printer configuration.

Resolution

Step 1
Ensure the printer is powered on.

Step 2
Check that the USB cable or Wi-Fi connection is working properly.

Step 3
Restart the printer and the computer.

Step 4
Open Settings > Bluetooth & devices > Printers & scanners.

Step 5
Select your printer and verify that Use Printer Offline is disabled.

Step 6
Set the printer as the default printer.

Step 7
Clear any pending print jobs.

Step 8
Update or reinstall the printer driver if necessary.

Step 9
Print a test page to confirm the printer is online.

Step 10
If the printer connects over the network, confirm its IP address in the printer's own display menu matches the address configured on the computer; update if it has changed.

Prevention

• Keep printer drivers updated.

• Maintain a stable network connection.

• Restart the printer regularly.

• Ensure the printer remains connected to the correct Wi-Fi network.

• Assign the printer a static/reserved IP address on the router to prevent future mismatches.

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