Rent Rate Change

NOTE: This procedure is for editing a Rent Rate that is already in effect. If you're looking to schedule, edit or cancel a future Rent Rate you need to refer to the Rent Rate Increases procedure.

There are certain situations where you might need to edit an existing rent rate, for example if we are price matching or correcting an error in rate. To do that, follow the steps below.

1. Navigate to the tenant's account in StorAlly. (If the tenant has multiple units, select the appropriate unit.)

2. Click the "Rental" tab at the top.

3. Select "Modify Rental" on the right side.

4. In the center of the screen you'll see a number of fields pertaining to the tenant's current unit. Locate the one called "Rent" and click on the word Rent to open it. (It's in the 2rd column of fields.)

5. Enter a new amount in the Modified Rent field.

6. Enter a note as to why you're updating the rent.

7. Click "Save".