Locating a Transaction

Search for a Specific Transation

1. Login to the OpenEdge website. (Merchant Portal Log In - OpenEdge View (paygateway.com) - make certain that you're on the OpenEdge side & not the PayPros side)

2. Click "Transaction Finder" at the top of the screen.

3. Set the date range to the appropriate span of time when the transaction would have occurred.

4. In the section marked Terminal, click "Select".

5. Search for the store's identifier or previous acronym. (For example, Site 9158's identifier is Rowlett. Site 9100's previous acronym was DSG, etc.)

   • If presented with two options for the same site, make sure you select the one that DOES NOT have EAP at the end of it.

6. Click "Save Selection".

7. Enter whatever information you have for the transaction in question. (Amount, last 4 digits of card, etc.)

8. Click "Search".

9. A list of all transactions matching that criteria will populate. Click the Transaction ID on the left to view more details on that transaction.

Review All Transactions for a Specific Time Period

1. Login to the OpenEdge website. (Merchant Portal Log In - OpenEdge View (paygateway.com) - make certain that you're on the OpenEdge side & not the PayPros side)

2. Click "Batches" at the top of the screen.

3. Set the date range to the appropriate span of time when the transaction would have occurred.

4. In the section marked Terminal, click "Select".

5. Search for the store's identifier or previous acronym. (For example, Site 9158's identifier is Rowlett. Site 9100's previous acronym was DSG, etc.)

   • If presented with two options for the same site, make sure you select the one that DOES NOT have EAP at the end of it.

6. Click "Save Selection".

7. No need to adjust the check boxes for Open/Closed, leave those as they are.

8. Click "Search".

9. This will pull up a list of all batches submitted daily for that terminal. Click the Batch ID on the left to view all transactions in that batch.