Issuing a Refund in OpenEdge

NOTE: This procedure should only be used in the following instances:

• A partial refund needs to be issued

• The tenant has a duplicate charge on their card but only one payment showed up in StorAlly (due to a glitch, it's rare but it happens)

• You are for some reason unable to issue the card refund in StorAlly, meaning you've received some type of error

All other refunds should be issued directly thru StorAlly by using the Customer Refunds procedure.

Processing a Refund in OpenEdge

1. Locate the transaction in question by following the steps outlined here. (A new window will open. Once you've located the transaction you may close that window and return to this screen.)

2. Once you have the transaction opened up, click the "Refund" option at the bottom left of the window.

3. Adjust the amount as needed - if this is a full refund, no need to adjust it. If you're doing a partial refund, enter the appropriate amount.

4. Click "Submit" at the bottom of the window.