Offline Payments

Offline payments are sometimes necessary when we need to make the StorAlly payments match OpenEdge for accounting reconciliation purposes by doing a manual authorization. The most common instances in which you might need to issue an offline payment are as follows:

• A customer's payment processed in OpenEdge but did not post in StorAlly.

• If a customer's card was charged twice for the same payment, yet only one of those payments shows up in StorAlly, and the customer would rather just have the payment applied to their account rather than to receive a refund for the duplicate charge.

• If the customer filed a partial dispute on a chargeback. Anytime we receive a chargeback we Reverse the Payment, but if it was a partial chargeback then we need to apply the undisputed amount back to the account afterward.

• A partial refund was issued in OpenEdge and you need to make SSM match the amount collected in OpenEdge.

If you are unsure about whether or not this should be an Offline Payment, please reach out to the Corporate Trainer for confirmation.

Entering an Offline Payment in StorAlly

1. Go to OpenEdge and follow the steps to locate the original transaction. (This will open in a separate window. Once you're finished gathering the info below you can close that window and return to this screen.)

   • Open the Transaction ID in OpenEdge.

   • Click the "Payment Details" tab.

   • Note the last 4 digits of the card type.

   • Note the card expiration date.

   • Note the card type (Visa, MC, etc).

   • Note the Approval Code.

2. Return to StorAlly and add all necessary payments to the cart. (Rent, Fees, etc.)

3. Click to "Process/Pay Now".

4. Change the payment type to "Manual Authorization".

5. Enter the last 4 digits of the card number.

6. Enter the card expiration date.

7. Select the type of card.

8. Enter the Approval Code in for the Authorization Number.

9. Confirm you have the correct amount entered - if this was a partial chargeback make sure you're only applying the amount that the tenant did NOT dispute.

10. Process the payment.

11. Enter detailed notes on the tenant's account as to why the offline payment was applied. (Be sure to specifiy in the notes that it was an Offline Payment.)