Dear Sir/Madam,
I am writing to express my strong dissatisfaction with the one-week holiday I spent at the Highfield hotel from July 1st.
To begin with, I was disgusted by the lack of facilities. Contrary to what your brochure stated, the rooms were not air-conditioned, despite the unbearable heat. Also, the swimming pool remained empty for the whole week, without any explanation. This was unacceptable as the beach was over five kilometres away.
Furthermore, I was surprised by the poor services offered by this five-star hotel. To begin with, there was no room service which was extremely inconvenient. What is more, the lift was always out of order and as my room was on the sixth floor, I found this to be completely outrageous. I was also appalled by the unhelpful attitude of the staff, particularly the hotel guide. She insisted on being paid despite the fact that the excursions had already been included in the total cost of the holiday.
For these reasons, I believe that I am entitled to a refund for the inconvenience I have suffered. I look forward to hearing from you soon otherwise I shall be forced to take the matter further.
Yours faithfully,
Angela Rogers