Dear Mr Black,
I am writing to complain about our stay at the New Hotel, Los Christianos, Tenerife, on 10– 18 August 2018, which I booked with your company for me and my family.
To begin with, the hotel fell far short of the description in the brochure. We had booked two double suites, in rooms 213 and 214. Although the rooms were billed as four-star accommodation, they were very cramped, and the furnishings were worn and dirty and the shower in room 213 did not work.
Moreover, the hotel’s grounds, described in the brochure as “pleasant, tranquil, and spacious,” were in fact bordered on two sides by a very busy main road. To make matters worse the swimming pool was closed the entire week for repairs and the tennis court was a five-minute drive from the hotel premises.
Therefore, I believe I am entitled to a full refund for this hotel stay as it failed to meet the description in the brochure, and it ruined our holiday.
I look forward to hearing from you within the next two weeks.
Yours sincerely,
Maria Johnson