Dear Sir/Madam,
I am writing to express my strong dissatisfaction with my recent stay at the Grange Health Spa. Contrary to your advertisement’s claim that guests would be offered a selection of meals, we had to make do with the same poor-quality food every day.
Moreover, I was appalled to find that the ‘luxury suite’ I was promised was, in reality, a small room with barely enough space to move around. In addition, the only view from my window was of the hotel’s car park.
On leaving I was also charged for drinks I had had in the bar, even though your advertisement clearly states that the price was all-inclusive. Furthermore, I also had to pay extra for an aerobics class I took.
I insist on some compensation for my experience or I will be forced to take this matter further.
Yours faithfully,
Mark Smalls