Quality Issues

*** No compensation if the goods are received more than 3 months ago

Slight defect

** Does not affect using the item

*** Always check the payment method before proceeding with any solution
ما بنعرض ستوركريديت Klarna اذا كان الكستمر دافع الطلب بطريقة دفع اقساط
وبنحول الحل الاول لكاش

Thank you for ordering from Cider, we are extremely sorry for the inconvenience.

Please provide me with a clear picture showing the issue of the item so we can check what we can do to sort this issue out for you.

We are sorry for this, we will send your feedback to the warehouse to make sure this will not happen again with you or other customers.

As an apology from our side, we offer 30% - 50% of the item value as Store Credit with no need to return the item.

Appreciate your understanding, I have checked and we can only offer 100% of the item value as Store Credit with no need to return the item.

Again, please accept my apologies for this inconvenience.

I really understand your feelings and hope I helped.

As an exception for you, I can offer 100% of the item value to the original payment method or check if there is any availability to send you a new item.

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