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Before Payment
Before Payment
Usually, customers will ask about the available payment methods or will have a problem using one of them.
Check this sheet for the details of each payment method.
The sheet has details conditions and refund times for each payment method we have.
*** كل التفاصيل الي ممكن تسبب مشاكل بالدفع للكستمر زي شروط الدفع والحد الادنى او الاعلى موجودة على الشييت
Offline Payment Methods:
Offline Payment Methods:
When the customer uses a branch to pay.
*** لما الكستمر يدفع بفرع واقعي مش اونلاين على السيستم
Dlocal:
Dlocal:
Available in Brazil as (Boleto) and in Mexico as (OXXO).
For OXXO; the amount should be more than 10 MXN and less than 10,000 MXN.
Payment might take up to 3 days.
*** الطلب على السيستم ممكن يضل لحد 3 ايام لأنه الدفع ممكن يضل 3 ايام ليوصلناThe refund will need the customer's bank account details.
*** رح يوصل الكستمر ايميل تعطيهم فيه معلوماتها البنكيةRefund will take 3 to 5 working days once it is done from our side.
*** بعد ما يكون رد على الايميل والريفند اصلا طلع من عندنا
**في حال الكستمر ما وصلها الايميل بنقدر نرفع تيكيت يرجعوا يبعتولها ايميل بعد ما ناخد منها ايميلها الصحيح او نطلب معلوماتها البنكية ونرفع تيكيت للريفند
The refund email will ask for the following details:
CPF/CNPJ:
Name:
Last name:
Account number:
Account type:
Bank:
Branch number:
Konbini:
Konbini:
Available in Japan and the amount should be more than ¥120 and less than ¥300,000
Payment might take up to 3 days.
*** الطلب على السيستم ممكن يضل لحد 3 ايام لأنه الدفع ممكن يضل 3 ايام ليوصلناThe refund will need the customer's bank account details.
*** رح يوصل الكستمر ايميل تعطيهم فيه معلوماتها البنكيةRefund will take up to 45 days once it is done from our side.
*** بعد ما يكون رد على الايميل والريفند اصلا طلع من عندنا
**في حال الكستمر ما وصلها الايميل بنقدر نرفع تيكيت يرجعوا يبعتولها ايميل بعد ما ناخد منها ايميلها الصحيح او نطلب معلوماتها البنكية ونرفع تيكيت للريفند
The refund email will ask for the following details:
CPF/CNPJ:
Name:
Last name:
Account number:
Account type:
Bank:
Branch number:
Installment Payment Methods:
Installment Payment Methods:
*** الدفع بالتقسيط حسب كل طريقة دفع
Klarna:
Klarna:
Available in many countries you can check below.
This payment method allows customers to pay for their purchases in four interest-free installments charged every two weeks or pay the entire amount within 30 days.
The minimum amount is 10 EUR, and the refund takes 5-7 working days.
This payment method cannot be refunded as Store Credit.
NOTE: Klarna will show the amount of each payment by dividing the total by 3.
In the example " 37.89 ÷ 3 = 12.63 "
After Pay (ClearPay):
After Pay (ClearPay):
Available in Australia, New Zealand, USA, Canada and UK
This payment service lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic installments, made every 2 weeks, without any interest (late fees apply).
Refund will be to ClearPay and they will adjust the bill for the customer from their side or if the customer has already paid the full amount it will be directly to his account.
This payment method cannot be refunded as Store Credit, and the refund takes 5-7 working days.
Tabby, Tamara:
Tabby, Tamara:
Available in KSA and UAE.
This payment method allows customers to pay for their purchases in four interest-free installments.
Tabby offers 4 installments, while Tamara provides 3 installments.
This payment method cannot be refunded as Store Credit, and the refund takes 5-10 working days.
NOTE: Tabby will show the amount of each payment by dividing the total by 4.
In the example " 109.10 ÷ 4 = 27.28 "
Non Refundable Methods:
Non Refundable Methods:
For some payment methods, we do not refund the customer to the original payment method.
Bank Transfer option which is available in Thailand, and
COD (Cash on Delivery) is available in UAE and KSA,
No refund to the original payment method, only a Gift Card refund.
Prompt Pay; The refund will not be directly initiated so we need to send it to the payment team with the CEP ticket after asking for the following details;
Payee account name :
Bank code:
SWIFT / BIC CODE:
Payee bank name :
Payee account number:
Payee address:
PayPal:
PayPal:
After Pay:
After Pay:
(Extra transaction fee)：
United States/ Canada €0.10+ 4.99% + $0.30
Australia/New Zealand €0.10+4.99%+ AUD/NZD 0.30
United Kingdom €0.10 + 4.19% + GBP 0.30
Italy, Spain, France €0.10 + 3.99% + €0.30
NOTE: If it is not working, ask the customer to check with the payment provider by checking the policy as per the country;
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