After-Sale Application

You will need to apply for After-sale to compansate the customer in many cases

To apply for After-Sale on OMS system:

From order details go to the After-sale application at the top of the page

2. Choose the compensation you want to apply for

Refund/Return

For cash refunds as compensation & return process.

Return Only

For creating records for return or providing labels.

Create SC

To compensate the customer as Store Credit.

How to Reset After-Sale Application

When you apply for an after-sale, you might forget to add some pictures or you might choose the wrong reason, in such a case the application will get refused (Not-Approved). You need to check the applications every day at the beginning of your shift.

** احيانا ممكن ينرفض الابلكيشن الي بنرفعه بسبب خطأ او نقص بالمعلومات لهيك كل يوم ببداية الشفت لازم نشيكهم ونعدل اي شيء لازمه تعديل.

On the OMS system;

Go to After-sale then After-Sales Order
Enter your name in the Applicant field
Check the Not approved and check the cases.
As well, you can check the rejection reason for your application

After opening the application;

You will have the option to reset the application
You can check the full detailed reason for rejection on the comment
بالصورة السبب أن الريسيند فيه منتج غير متوفر ***
After you reset the application, you should Close the "not approved" application.
When you choose to reset, a new After-sale application will open and you need to do it as normal taking into consideration the comments and notes.

*** لما نعدل الابلكيشن رح يفتحلنا صفحة كأنه عم نعمله من اول وجديد.

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