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Select the items you want to apply the compensation for.
2. You will have 3 options in the Refund info for the refund method.
- Refund Money
** This option will refund the "Actual paid amount" of the item to the original payment method.
You can choose to refund by Amount or Percentage
دائماً نختار النسبة وليس الرقم لتفادي أي خطأ
2. Refund SC
2. Refund SC
** This option will refund the "Actual paid amount" of the item as Store Credit.
You can choose to refund by Amount or Percentage
دائماً نختار النسبة وليس الرقم لتفادي أي خطأ
3. Create Option
3. Create Option
** Here you will have 3 options that are available to the customer from their side too.
As well as that we're unable to choose the percentage
هاي الخيارات كلها ممكن الكستمر يختارها من طرفه وبيكون اسم اول خيارين Special refund عند الكستمر
والخيار الثالث هو الارجاع الطبيعي.
Option 1:
Option 1:
You cannot choose the Refund Rate.
The refund will be as Store Credit as per the system.
Always choose Immediate refund so the customer does not have to return the items.
Option 2:
Option 2:
You cannot choose the Refund Rate.
The refund will be in Cash as per the system.
Always choose Immediate refund so the customer does not have to return the items.
Option 3:
Option 3:
The Refund Rate will always be 100%.
The refund will be in Cash as per the system after the customer returns the iteam/s.
The system will choose Delay to refund so the customer will receive the Return Label details.
The customer will receive an email with the shipping label or QR code.
The Application:
The Application:
Always add the correct reason and be SUPER careful about this.
Always add Pictures to the application and a full clear Remark or it will be rejected.
What proofs should be added?
Agreement between you and the customer for the solution
The issue the customer faced
Proof of the issue
Example; tracking for delay issues, lost or not received packages.
picture of the item in quality issue cases.
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