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We use this application to roll back customers' points used to redeem an item or coupon up to 500 points.
*** اذا كانت النقاط اكتر من 500 بنرفع تيكيت CEP.
To check you need to go to customer Point Record.
From User Data, you need to check the order number and the points used.
2. From Point Management on OMS system, you can search by email and then find the order number and the points amount.
To apply for Point compensation as an After-sale application;
Open the order normally, and choose After-sale application
Choose Point Compensation, and select the item.
You can choose the points to be rolled back up to 500 points
Compensation Reason; you need to choose the correct reason
Remark, and always add full detailed remarks.
The proofs (pictures and screenshots) are a must too.
Finally, you can Save it to proceed with the application.
What proofs should be added?
Agreement between you and the customer for the solution
The issue the customer faced from the chat or the system as a screenshot.
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