Normal Transit 

You need to make sure that you have provided the following details: 

1. The full details of the order contain; The order number, Local carrier name, Tracking number with the local carrier, and full contact details for the local carrier.
   
   Example; 

 Thank you for ordering from Cider, kindly note that the order number ( 5983495733 ) was shipped on ( 2024-05-04 ) and the estimated delivery time is ( 05/09/2024-05/11/2024 )

Also, the order will be delivered through the delivery company ( La Poste ), your tracking number with the shipping company is ( 6A36312598638 ) and you can contact them through the following number (  3631 or 3634 ) for more details please reach out to the shipping company via the website: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36312598638

2. Always provide a screenshot from the tracking page. 

Example; 

Tips: You can find the phone number for the shipping company here:
https://ciderglobal.feishu.cn/sheets/DgwZsr95thZkcpt5bf4cNoeMnwf

• Search with the shipping company name or the country name 

• Make sure you choose "All sheets"