Brazil, Mexico and US 

Refund Process:

 
For the first order;

1.  Start offering 100% as Store Credit (SC)

2. If the customer does not accept; you can offer 50% in cash

3. We can offer 100% cash after checking the conditions. 

4. If the customer refuses all solutions and still refuses to pay customs duties we can deduct the shipping cost of the order and refund the remaining amount of the order

Refund Conditions: 

1. You need to check the amount of the tax, it shouldn't exceed the actual paid amount of the order.
   If it exceeded, you need to inform the customer that we will refund up to the paid amount
   Ex; A customer paid 100$ and the tax was 110$, we can refund only 100$ as SC and 50$ a in cash. 

2. A cash refund can be done after the order is Delivered, and you need to make sure that the customer will not apply for any After-Sale.
   No return is available if the tax was refunded into cash.
   No quality issue, so you need to confirm that with the customer. 

3. Always ask for invoices and proof of payment.