WHITE HOUSE VA HOTLINE

 The U.S. Department of Veterans Affairs (VA) has a White House VA Hotline fully staffed with live agents working to serve Veterans 24-hours a day, 365 days a year. 

The hotline is staffed by a team consisting of 90 percent Veterans or employees who have a Veteran family member, and is in response to Veterans’ requests to talk to agents who could relate to their experiences.  Hotline agents answer inquiries, provide directory assistance, document concerns about VA care, benefits and services, and expedite the referral and resolution of those concerns.  The hotline can be accessed at 855-948-2311 and is VA’s first non-clinical, non-emergency around-the-clock call center.  It provides Veterans a supplemental option to report issues if they are not being addressed through VA’s normal customer service channels.  You can access the VA Hotline Web site, and find additional information and phone numbers, using the following link:  https://www.va.gov/ve/whvahotline.asp