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Dos
Dos
Do make sure volunteers are the ones serving the food to the guests
Do ask people if they want food before you put it on their plate
Do start with smaller portions if they want them (they can come back for seconds!)
Do engage in conversations if they engage first
Do speak clearly and speak up, but don’t yell
Do be respectful of and kind to the guests
Do wash your hands, put on gloves, and keep your hair out of your face
Don'ts
Don'ts
Don’t overwhelm guests with lots of servers
Don’t judge or comment on people’s food choices
Don’t rush the guests through the line
Don’t make the guests feel bad if you can’t understand what they’re saying to you
Don't spill food on the table; try your best to keep it clean
Don’t contaminate vegetarian food with meat
Don’t eat any of the food you’re serving
How to serve people (Dos and Don'ts expanded)
Food:
Listen to what people want and be respectful of their food choices.
Try your best to not contaminate vegetarian items with meat so that our vegetarian guests can still eat comfortably.
Make sure to serve guests the amount of food they want. Sometimes they just want to try a dish, so ask them how much they would like and make sure the amount you gave them is acceptable.
Line:
Let guests look through the food choices and describe each dish to them.
Understand that some people have speech impediments or just need time to think. Don’t rush them if they’re trying to talk or decide something.
Let them know they can always come back for seconds.
Conversations:
Sometimes a guest might make a joke or comment that you might not hear or understand (especially if there’s a younger person serving). The best thing to do in this case is to just smile, nod, or say “mhm.” This way, everyone can feel respected and acknowledged.
Speak up and speak clearly if you’re asking a guest a question. If they can’t understand you, don’t just repeat what you said, but explain in another way. Speak loudly and clearly, but make sure you’re not yelling.
Kindness:
Being respectful of people’s food choices is the most important thing you can do! We never want to shame people for what they are eating or make them feel bad. They are eating and having a meal, and that is the most important part!
Treat them with respect and be kind, engage in conversations (if they want to), and make sure everyone is having a nice time.
Servers:
Make sure the servers are the ones serving the food to the guests. As long as you’re serving them what they asked, this should never become a problem.
Although having lots of servers is a good thing, make sure you’re not overwhelming the guests. Your best bet is probably to split up dishes among servers. One volunteer could serve salad, one could serve bread, one could serve some of the main dishes, etc. Make sure only one server is speaking to a guest at a time to not overwhelm them.
Don’t eat any of the food you’re serving. It’s for the guests and it is the most hygienic.
Cleanliness:
Servers need to keep the food and utensils clean of other germs. Make sure your hands are clean and that you’re wearing gloves. If you touch something dirty, unclean, or not food-related, wash your hands and/or put on new gloves.
Make sure to keep your hair back, especially if it’s long. No one wants to pull a hair out of their food!
Keep the table as clean as possible, to make clean up at the end easier.
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