Frequently Asked Questions

The administrative office for the Faculty of Arts and Letters is located onsite on the 2nd floor of the St. Raymunds building, but they can also be contacted online through their email <office.ab@ust.edu.ph> 

1. Office of the Dean - Faculty of Arts and Letters

• Email: office.ab@ust.edu.ph ; jolopez-kaw@ust.edu.ph ; mdturingan@ust.edu.ph 

• Contact person: Atty. Jacqueline O. Lopez-Kaw, DCL (Faculty of Arts and Letters - Dean)

• Contact person: Assoc. Prof. Melanie D. Turingan, PhD (Faculty of Arts and Letters - Assistant Dean)

• Location: 2nd floor, St. Raymund de Penafort Building, University of Santo Tomas

2. Student Welfare and Development (SWDB) - Faculty of Arts and Letters

• Email: efsarmago@ust.edu.ph ; swdc.ab@ust.edu.ph 

• Contact person: Asst. Prof. Emelito F. Sarmago, MEd (Faculty of Arts and Letters - Student Welfare and Development Coordinator)

• Location: 1st floor, St. Raymund de Penafort Building, University of Santo Tomas

3. Office of the Registrar

• Email: registrar-online@ust.edu.ph

• Contact person: Inst. Cesar M. Velasco, Jr., MBA

• Location: 2nd floor, Main Building, University of Santo Tomas

4. Office of the Student Affairs

• Email: osa@ust.edu.ph

• Contact person:  Asst. Prof. Maria Cecilia A. Tio Cuison, MEd

• Location: 2nd floor, Tan Yan Kee Student Center Building, University of Santo Tomas

5. Office of the Vice-Rector for Finance

• Email: vrfinance@ust.edu.ph 

• Contact: Rev. Fr. Roberto L. Luanzon, Jr., O.P., SThD, DL 

• Location: University of Santo Tomas

6. Simbahayan Community Development

• Email: simbahayan.office@ust.edu.ph

• Contact person: Asst. Prof. Ederliza V. Magpantay, MAE (Faculty of Arts and Letters - Community Development Coordinator)

• Location: 1st floor, Tan Yan Kee Student Center Building, University of Santo Tomas

7. Health Services

• Email: healthservice@ust.edu.ph.

• Contact person: Ms. Sheryl M. Dionisio, MD

• Location: Health Service Building, University of Santo Tomas

• The Good Moral Certificate can be requested at the register either on-site at the 2nd Floor of the Main Building, or through their website, https://registrar.ust.edu.ph/registrarosra/. 

For concerns regarding either consultations or counseling sessions, please contact UST Health Service <healthservice@ust.edu.ph > and the UST Guidance and Counceling Department <counseling.career.center@ust.edu.ph >. 

1. How to avail adobe accounts

• Email to the EdTech office <edtech@ust.edu.ph>  or send a technical support ticket at https://www.elearningust.info/technical-help-desk.   This is only available for media-related courses. You may also inquire with your professor for your media-related class about this privilege. 

2. Updates on the ID

• For IDs, if you are in the second or third year, kindly regularly check the status of your ID in the spreadsheet linked below https://docs.google.com/spreadsheets/d/1J4sdw6dpV93AtVpsKp8MAlO7K9muqVwR3f4j7cS1nlU/edit.  If the remarks listed on your status display "℅ ab office," you may then claim your ID on the 2nd floor of the AB Building.

• For freshmen, please go to the Office of the Secretary site, http://secgen.ust.edu.ph/services.html 

• Person to contact for ID concerns: Sir Johnrel Mercado <jmmercado@ust.edu.ph> or Sir Richard Silva <rsilva@ust.edu.ph>

3. How to get TOR and other documents

• Registrar.  (https://registrar.ust.edu.ph/documentrequeststart) 

4. How to avail vaccination and discounted Swab test

• No walk-ins are allowed. Those interested in being vaccinated should first register online, additionally please be reminded that category A2-A3 is the current priority. For the discounted swab test, pre-registration here (http://bitly.ws/fYuh) and submit it along with an identification card.

5. No DL Certificate received for A.Y 2019-2020/2020-2021

• Email AB office <office.ab@ust.edu.ph>  and please attach the full copy of your grades from the MyUSTe Portal.

• Concerns regarding dropping of subjects/courses can be raised at the AB/Dean’s office either onsite at the 2nd floor of the St. Raymunds building, or online through their email, <office.ab@ust.edu.ph > 

Enrollment Process

• Enrollment is to be done online

Can I enroll with an unsettled balance from the previous year/term?

• It is advisable to settle any remaining balance to avoid any problems in your enrollment. 

1. Who can I contact if my academic term/year is incorrect in the process of Online Assessment? 

• Regular Student–  You may email Ma'am Letty <macabral@ust.edu.ph>  regarding this concern.

• SWIS– Enrollment is currently being encoded, and the office is preparing the announcement to be sent to SWIS heads/presidents. If you were unable to undergo the advising process before the online assessment, kindly accomplish the new Advising Form (https://docs.google.com/file/d/1WOQtidyX-cWRNZzK2M8HC395l96Wl9Bu/edit?usp=docslist_api&filetype=msword)  and email it to Ma'am Letty <macabral@ust.edu.ph>  who will process your request. Kindly make sure your respective Department Chair approves the form before emailing it to Ma’am Letty. 

• A student returning from LOA– Email the AB Office with the subject: “Return from LOA Form”. They will send you a copy for you to accomplish once you have emailed your situation. <office.ab@ust.edu.ph> 

2. Enrollment was paid, but it was reflected for the “Special Term” instead of the regular term. 

• The payment was accepted by UST and is reflected for the regular term in their records. It only reflects that way in your portal because the payment was made during the special term of UST.

3. 2nd-4th Year Student who has no NSTP/ROTC schedule in their MyUSTe Portal and would like to pay for it already during online assessment

• Kindly go through the advising process first to enroll in an NSTP/ROTC course since it is only automatically given to first-year students.

• Here is the link to the full instructions and guidelines to enroll in NSTP/ROTC courses for non-freshman students: https://www.facebook.com/141883589220297/posts/7581555385253043/ 

4. Why is the PE fee still high despite having no equipment/no face-to-face classes?

• Unlike lecture and lab units, this is already fixed. A significant portion goes to PE teachers’ salaries.  An official explanation regarding the imposition of additional fees is yet to be disseminated. However, students may inquire to IPEA about this concern <ipea@ust.edu.ph>. 

5. Errors and miscalculations in the registration form

• For errors in the registration form, email the Office of the Registrar through <registrar@ust.edu.ph> or <registrar-online@ust.edu.ph>. 

Concerns regarding adding subjects/courses can be raised at the AB/Dean’s office either onsite at the 2nd floor of the St. Raymunds building, or online through their email, <office.ab@ust.edu.ph > 

• When adding a course, you can email the AB Office email at <office.ab@ust.edu.ph>  and Mam Letty at <macabral@ust.edu.ph> . Please be reminded, however, that adding units can only be done during the enrollment period.

• In terms of overload requests for regular students: As stipulated in the UST Handbook (PPS No. 1012)– Non-graduating students, only upon the endorsement of the Dean, may carry a maximum overload of three (3) units in an academic year for the purpose of being on a regular track in the succeeding year level.

• The form can be found at the Processes page of this website or access directly here (https://drive.google.com/file/d/18Uw7OtSHo95hZDwHkEqeksFZdcobY_F_/view?usp=sharing)  and the Office of the Dean’s email is <office.ab@ust.edu.ph>  All requests are still subject to approval and availability of slots, but if ever approved, it will be reflected in your MyUSTe Portal.

Concerns regarding the filing or returning from LOA can be raised at the AB/Dean’s office either onsite at the 2nd floor of the St. Raymunds building, or online through their email, <office.ab@ust.edu.ph> 

• Application of Leave of Absence (LOA) is filed in the Office of the Dean, and once approved, you can send the approved copy to the Office of the Registrar. To start the process, please send and address your Letter of Intent to Assistant Dean of AB: 

  • ASSOC. PROF. MELANIE D. TURINGAN, PhD

  • Assistant Dean

  • Faculty of Arts and Letters

  • University of Santo Tomas

  • email: mdturingan@ust.edu.ph

The Artlets Student Council Grievance Affairs Committee will only serve as a liaison between the complainant and the respective offices responsible for investigating and ordering a resolution for the case. We have no control or influence over the proceedings and resolutions the office might or will provide.

• This flowchart is based on the UST Student Handbook published in 2018.

• The ABSC Grievance Affairs (ABSC GA) shall serve as a guide and advisor; therefore, ABSC GA is not responsible for the Grievance Processing regardless of the nature of the case.

• ABSC GA has does not have influence and is not liable for the outcome of the Grievance Case. The Committee may/may not attend the hearings if and only if the complainant and/or complainee requests the presence of ABSC GA.

• ABSC GA has the right to refute/deny verbal and undocumented claims, statements, and accusations, without proof, towards the committee by either of the parties involved.

However, the speed of the process in seeking justice in the case is dependable on the involved office's response rate. Rest assured that the Grievance Affairs committee will handle the case(s) with utmost care and steadfast service.

1. Was the 5,000 internship payment deducted from the tuition fee?

• Yes, the 5,000 was already deducted from the total balance for both installment and full payment. If installment, the down payment will be 10,000 instead of 15,000. If full payment, 38,000

2. The internship payment did not reflect on the portal.

• Please email the student accounts <studentaccounts@ust.edu.ph>   and provide the following information:   

1. Full name

2. Student number

3. Program

4. Concern (if payment, please attach payment slip, bank details- bank and date of payment)

3. Internship payment is reflected on the special term. 

• The payment was already accepted by UST and is reflected for the regular term in their records but only reflects that way in the portal as the payment was done during the special term of UST. In the meantime, kindly wait for the office to update this. In case it is not yet resolved, please email the student accounts <studentaccounts@ust.edu.ph>  and provide the following information:   

1. Full name

2. Student number

3. Program

4. Concern (if payment, please attach payment slip, bank details, and date of payment)

For concerns regarding the MyUSTE Portal please contact the STEPS office either onsite at the 2nd floor of the Frassati building, or through their email at <steps@ust.edu.ph> and <stepshelpdesk@ust.edu.ph> 

1. Schedule Errors

• Kindly check the schedule posted by the UST Faculty of Arts and Letters on their official Facebook page as it is the one to be followed, or you may access it directly on the Processes page of this website. You may also access it in the AB Virtual Office. (https://sites.google.com/ust.edu.ph/ust-ab-virtual-office/enrollment-details?authuser=0). 

•  If the discrepancy still exists after the enrolment period and classes are starting, please have Ma’am Letty from the AB Office verify which one to follow via email <macabral@ust.edu.ph> .

2. Payment is not reflected as processed or still not officially enrolled despite already paying.

• Please wait 2-3 banking days for it to be processed. If it doesn’t appear to be processed by then, please email <studentaccounts@ust.edu.ph>  with the subject “MyUSTe Portal Payment Concerns” and provide 

1. Full name

2. Student number

3. Program

4. Proof of payment

5. Bank

6. Date of payment

7. Concern

• Moreover, please be advised not to send more than one email as this may clog the inbox of the office. We are truly grateful for your patience.

3. No option for First Term or Assessment being closed. 

• Email Ma'am Letty or go directly to AB Virtual Office, that is open from 9AM-4PM every school day. https://sites.google.com/ust.edu.ph/ust-ab-virtual-office/contact-us 

Concerns regarding payment can be referred to the Treasury Department, which can be done onsite at the 10th floor of the BGPop building, or through their email at <treasury@ust.edu.ph> 

1. There is a difference in the total amount reflected in the table of fees/installment total is cheaper compared to full payment total / ”Old account” assessment adds to balance dues even if there is no withstanding balance / Error in Bank Deposit Slip / Lost payments.

• Please email the student accounts <studentaccounts@ust.edu.ph>  and provide the following information:   

1. Full name

2. Student number

3. Program

4. Concern (if payment, please attach payment slip, bank details- bank and date of payment)

2. Student has paid an excessive amount compared to what is reflected in the Online Assessment 

• The excess amount will be automatically carried over to the next semester.

• A letter is still needed, but the submission process is now done through Google Forms, which are released through a memo a month before the enrollment and is typically open only for 3 days prior to the last day of enrollment.

• For the subjects needed to retake, usually it needs an advising from the department/program chair of your course. You may access the new advising form at the Processes page of this website. Kindly download, fill-up, and then email to  Ma’am Letty <macabral@ust.edu.ph>.

• FORM: (https://docs.google.com/file/d/1WOQtidyX-cWRNZzK2M8HC395l96Wl9Bu/edit?usp=docslist_api&filetype=msword) 

1. Who can I contact regarding Scholarship Concerns? 

• Kindly email the AB Office regarding this concern <office.ab@ust.edu.ph>  if OSA has already approved your scholarship. If not yet approved, kindly email <ustosa.scolarship2020@gmail.com>  for instructions and guidelines.

2. Payment Concerns for Scholars– amount to be paid is reflected in the portal when the balance should be zero)

• Kindly send an email to <ustosa.scolarship2020@gmail.com>  regarding this concern. 

3. How to apply for a Scholarship?

• Check (https://osa.ust.edu.ph ) to see which type of scholarship one is qualified for. The requirements, benefits, and processes are also stated there. You may also email <ustosa.scolarship2020@gmail.com>  for further instructions and guidelines.

Zoom, Blackboard, or Canvas related concerns can be raised at the Edtech office, which can be done onsite at the 16th floor of the Frassati building, through their email and helpdesk at <edtech.center@ust.edu.ph> and <https://ust-edu-ph.zoom.us/j/81764551871?pwd=UE1wNGM0SVZueVZOTjZZMDE3dkNJdz09#success> 

1. I received an email from my UST account that stated "your email domain had been claimed by UST. Please consolidate into the existing account or sign up with a new email." 

• According to Edtech, this should not cause any alarm as this happened due to their previous email in UST-SHS and EdTech is in the process of transferring the account from SHS to College. Please have patience and click the "consolidate into account" and follow the instructions sent by Zoom.

2. As of now, I clicked the "Consolidate into account" button and was prompted to log in with an email to which I input my UST-given email address. What is the purpose of the email? Was the issue fixed by the consolidation within the email?

• Yes, it has been fixed. If in case you encounter any problems regarding your Zoom account, please send a ticket to EdTech at <edtech@ust.edu.ph>. 

3. I can’t activate my zoom and google accounts. I have sent multiple tickets to EdTech, but there was no response/changes yet.

• If recently enrolled, give EdTech 2-3 business days to create your UST G Suite/Zoom Account.

4. Regarding my zoom account, I cannot log in to my account if I type my email address and password in the "sign-up section". However, I can log in to my UST Zoom account if I signed in using Google Account (G Suite). 

• G-Suite accounts are used for the UST Zoom account.

5. Any blackboard related concerns

• You may contact or raise through EdTech's email <edtech.center@ust.edu.ph> or visit their Live Help Desk <https://ust-edu-ph.zoom.us/j/81764551871?pwd=UE1wNGM0SVZueVZOTjZZMDE3dkNJdz09#success> for faster communication with them.