Let's Talk About "Support"
Let's Talk About "Support"
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And what it means
And what it means
Who the heck do I contact for help with a U-M system or software?
If you have any questions - please feel free to email the Tech Management Team for more clarification before reaching out.
Where do I start?
Where do I start?
Are you having a hardware or error problem with your laptop?
Yes - contact ITS
Are you having an issue with a system or software (application) that you use in your day-to-day work? (TDX, Skedda, Wrike, M-Pathways, et al)
Yes - Start with the SSC Technology Management Team. You can also check the individual application page for the application, shown on our home page, for more specific details.
Is a system non-responsive, slow, or laggy? Is this affecting more than one person on your team?
Yes - contact the SSC Technology Management Team first. We may redirect you, but we can also let you know if there is a campus-wide problem causing the issue.
Are you having problems logging into your University-owned laptop?
Yes - contact ITS
Are you having problems with your UMICH password?
Yes - contact ITS
Also see this page for more info on UMICH Kerberos Passwords (level-1)
Are you having problems with your DUO 2-factor authentication?
Yes - contact ITS
Also see this page for more info on Duo.
If we cannot help you, we can direct you to the correct team/group to get your issue resolved.
SSC's Tech Management Team is available via email, Slack, or TDX Form. All 3 are linked below:
Email Tech Management
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