*Required:
*Disclosure - "Save to File" for the page to turn green.
**Note:
The Introduction can be changed or personalised on a per business basis
The Disclosure can be changed or personalised on a per user basis
The Email Client pop up under Disclosure can be changed or personalised on a per user basis
**Note:
The pre-saved text in the Scope of Service can be changed or personalised on a per business basis
**Note:
The Declaration can be changed or personalised on a per business basis
The Email Client pop up under Declaration can be changed or personalised on a per business basis
Click here for a Test Case if you'd like to practice using the SOA: Test Case
**Note:
The Document list, order and duplicate buttons in the Documents page can be changed or personalised on a per business basis
The Life Cover Introduction, Trauma Cover Introduction, Disability Cover Introduction, TPD Cover Introduction and Medical Cover Introduction on the corresponding pages in the SOA can be changed or personalised on a per business basis
'How to raise a concern or complaint about my advice' section on the Things you should know page in the SOA can be changed or personalised on a per business basis
Things to Consider in the SOA can be changed or personalised on a per business basis
The Next Step in the SOA can be changed or personalised on a per business basis
**Note:
The Email Client pop up under Authority to Proceed can be changed or personalised on a per business basis
The Client Acceptance wording within the Authority to Proceed PDF can be changed or personalised on a per business basis
**Note:
The Email Client pop up under Final Structure can be changed or personalised on a per business basis
How to document the process if there is a change of provider due to underwriting terms.
EG. Recommendation is for Provider A, following underwriting, better terms are offered through Provider B so the recommendation is to go with Provider B.
In this instance, a new SAA needs to be written based on the new provider. The original SAA can be duplicated and then reasoning provided for the new provider.
The note section in the Scope of Service can be updated to read:
This Statement of Advice follows on from my original recommendation on dd/mm/yyyy.
Due to the terms offered during underwriting, I have reviewed the other providers and updated my recommendation so that you can get the best possible terms.
**Note:
The Email Client pop up when Ending an Incomplete Advice Process can be changed or personalised on a per business basis
If the advice process was closed within the previous 3 months, and the cover they are now looking for was included in the recommendation, the previous process can be reopened.
If it is for a new type of cover that was not included as part of the original Scope of Service or recommendation, a new advice process needs to be opened and completed.