Manage Call Queue

Call queues are groups of users or extensions that receive queued calls, which can be answered by the next available group member.

Call Queue Voicemail Instructions:

Call Queue voicemail messages with be sent to the designated email address.

To check your call queue voicemail messages from your office telephone:

1. Dial the call queue extension number (ex. 7990)

2. When it rings, immediately press * (star).

3. Enter the call queue pin code. If you need to change your call queue pin code please contact the Taft IT Office.

To check your call queue voicemail messages from the RingCentral web portal:

1. Go to https://service.ringcentral.com

2. If prompted, sign in with your Taft Gmail account (Single Sign-on)