FAQs

Proxy Access

How do I give my parent(s) proxy access?

Follow this handy guide!  If they run into problems or have questions, point them here for help!

Google

How do I transfer my email/files to my alumni account(or another account)?

On your computer, go to Google Transfer

Under “Enter a Destination Account” enter your alumni/personal gmail address and press SEND CODE

Log in to your alumni/personal gmail in another browser and open the “Verify Your Account” email(if you try to use one browser for both accounts you'll run into weird problems)

Press “Get confirmation code” and copy the code

Return to Google Transfer, enter the confirmation code, and press “Verify”

Confirm your settings and press “START TRANSFER”

In Gmail, your email address and the transfer time are added as labels to all transferred emails

In Drive, your email address and the transfer time are used as the name for the folder where transferred files are archived

You’ll receive an email when the transfer is completed (takes one hour up to several days, typically an hour or two)

How do I check the status of my Google Takeout transfer?

Go to Google Transfer History to see the progress of your transfer.

I receive an email "Problem with your Google content transfer"

Sometimes Google cannot transfer all the files and you will get an email similar to the one below:

_____________________________________________

Problem with your Google content transfer

There was a problem with the Google content transfer that you
started on XX Jun 2023, and it didn’t finish. Try starting a new transfer, or
talk to your admin. Find out more

Some files couldn’t be copied or transferred. A list of these
files is attached. Learn more.

• null (null)

• null (null)

• null (null)

_____________________________________________

Each null line indicates a file that it has been unable to copy. Typically these are files that were shared with you as "view only".  To find out exactly what files didn't copy, click History then Files not transferred. You can search for and sometimes individually download files you still want.