IMPORTANT INFORMATION
Patient MUST have access to a smartphone to use the service and must Download the app and accept the appointment
What Can / Can't be booked
Appropriate for LIVI Booking
· Acne
• Allergies
• Anxiety and depression
• Asthma (mild to moderate)
• Cold, cough & flu-like symptoms
• Cold sores
• Constipation
• Diarrhoea or being sick
• Eye inflammation
• Fever
• Headache
• Indigestion & heartburn
• Insects bites
• Insomnia or difficulty sleeping
• Nail problems
• Sinus problems
• Skin rashes & eczema
• Sore throat
• Stomach pain
• Urinary tract infection
• other health queries
DO NOT BOOK RED FLAGGED PATIENTS
• Chest pain or signs of a heart attack
• Signs of a stroke
• Severe difficulty breathing
• Severe injuries or heavy bleeding
• Ongoing seizures
• Sudden or rapid swelling of the eyes, lips, mouth or tongue
• Signs of sepsis
• Severe abdominal pain
Do not book patients who most likely need a face-to-face
appointment, for example:
• Children showing symptoms of a UTI
• Any patient requiring wound care
• Patients with acute testicular pain
• Patients reporting a lump in any area of the body
• Elderly and/or frail patients with complex medical needs
• Patients who specifically request a face-to-face appointment
No patients to be booked who require Interpreter services
LIVI Cannot Prescribe
• Antipsychotic medication
• Nicotine replacement therapy
• Anticoagulants
• DMARDS (for example methotrexate)
• Sodium valproate
• All immunosuppressants
• Cytotoxic drugs
• Fertility medication
• Controlled drug prescriptions, benzodiazepines and sleeping tablets*
How to Explain LIVI to patients
Booking Toolkit
Key Contacts