DALs Language 

Dals Link | Available to pre-book:

• Face to face interpreting

• Video remote interpreting with a platform of your choice

• Written translation

• Available 24/7/365

• 1 account per GP Practice / Login details available on the 23rd October to schedule bookings for 3rd Nov and onwards.

Telephone Interpreting | On-Demand (Available from 3rd of November):

• Access interpreting on the go without having to log on any platforms

• Simply follow the instructions in the telephone interpreting guide

• Available 24/7/365

• PINs will be issued and distributed on the 28th Oct.

InterpretersLive! | BSL On-demand Video Interpreting (Available from 3rd of November):

• Access British Sign Language (BSL) video remote interpreting on demand

• The Deaf patient will be able to communicate with you in-person, via a live BSL video interpreter, using any video device in front of them

• Available 8am - 8pm, 7 days a week 

• To access the web-based platform, please use the following link: InterpretersLive! 

• You can download the InterpretersLive! App from Google Play/Apple Store

InterpreterView | Spoken On-demand Video Interpreting (Available from 3rd of November): 

• Access a video remote interpreter on demand, or you can book an interpreter for a future video call. 

• To access the web-based platform, please use the following link: Dashboard - InterpreterView 

·                     Week commencing 27th Oct: You will receive your login details for our Video Remote Interpreting platform InterpreterView.

Please find attached the following user guides for Dals Link: 

• Telephone Interpreting

• Raising a Face-to-face interpreting booking

• Raising a Translation booking

• Translation FAQs

• Raising a Video Remote Interpreting booking

• Cancelling a booking on Dals Link

• Amending a booking on Dals Link

• Request for a Dals Log in

• Raising a Block booking on Dals link guide 

• Block Booking feature FAQs

• Working with dals (a global guide of all services)

• How to work with an interpreter (Face to Face)

• How to work with an interpreter (General information)

• BSL and non-spoken languages guide

• Spoken Languages Identifier ('Do you need an interpreter card')

Please find attached the following guides for InterpretersLive!: 

• BSL Video On-demand - Getting started with InterpretersLive!

Please find attached the following guides for InterpreterView:

• Spoken Video On-demand - Guide

If you have any questions or simply like to leave feedback regarding the service, please email Dals directly: 

• During Implementation of the contract the service is monitored by the Implementation team - implementations@dals.co.uk​

• Feedback: We encourage you to share any positive/negative feedback via reaching out to Dals through any of the listed channels – feedaback@dals.co.uk​

• Operational queries: If you have any questions regarding your bookings or access to the service, please contact operational.queries@dals.co.uk​

• Escalation procedure: if you have any concerns please contact your Account Manager: Sabira.Qadir@dals.co.uk

Have you attended any of our webinars? We'd love to hear your thoughts, please use the QR code above to complete the survey and share your feedback on the training.