Technical Troubleshooting

If you are having difficulties logging into your Veho Driver App, please email support@shipveho.com to get access to your account.  

Visit Veho Forgot My Password to reset the password for your Veho Driver Account

1. Ensure camera and location permissions are on in your phone's settings.

2. Verify there is sufficient storage on your device. Delete apps, photos, etc. to create additional space.

3. Network issues may cause photos not to upload.

4. Restart the app, and try to upload delivery photos again. If the app continues to freeze, take photos using your phone’s camera app, and send them manually via the “Messages” tab in the Veho app.

Test Internet Connectivity: A connection to the internet is required to use the Veho driver app. Make sure you are able to access the internet on your device. You can test your connection by pulling up an internet browser to open a website or play a video.

Troubleshooting Tips: Try using the below tips in this order to get the Veho app to load. If it continues not to work, you may need to return the packages to the warehouse and upgrade your phone or cell service to continue working with us.

1. Close unnecessary apps that are open

2. Turn airplane mode on for 10 second and then off to reset your internet connection

3. Turn your phone off and on again to reset your device

4. Force close/stop the app for at least 30 seconds and open it back up

5. Log out of the Veho app and back into it

6. Delete the app and redownload it

7. Change your settings so apps only refresh in the background while you are using WiFi (iOS - General > Background App Refresh and Android - Data Usage > Mobile Data Usage)

8. Turn your WiFi on but do not connect to a network (may improve GPS accuracy)

9. During your downtime, update your software and settings to keep your phone up-to-date

10.  Additional Technical Troubleshooting Tips can be found here

Note: The requirement for the Veho app as of August 2023 is Android devices with operating system 11 or greater or iOS devices (6S or 6S+ or newer) with iOS 13.2 or greater