Here's a list of helpful suggestions to place packages in the best spot possible, based on feedback from drivers and Veho customers. We hope these tips help you:

• Provide a great delivery experience 

• Prevent packages from getting damaged or stolen 

• Receive awesome customer ratings! 

8 tips for drivers to successfully place packages for customers:

1. 1.  Never place packages in a customer's mailbox

Be sure to never place and leave a package in the customer's mailbox.  Placing packages in mailboxes is against the law a.  If a driver delivers a package to a mailbox it will not meet the criteria for a successful delivery.

1. 2. Double check those instructions
      Veho customers sometimes give instructions for where and how to leave their package. Make sure to double check before you drop off the package. You can find out more about instructions here

   3. Top side up, please
      Packages may contain sensitive materials and should always be handled with care. Place them with the top side facing up to avoid damage (such as spills and breaks) to the package. 

   4. The shade is your friend
      Customers regularly ask drivers to leave the package in the shade when possible. Doing this will ensure that perishable items remain safe to eat until they are picked up by the customer. 

   5. Keep it out-of-view
      To help prevent theft, when you can, leave the package in a place that’s a little hidden, such as under a bench or behind a plant.

   6. Clear the way

For safety reasons, avoid putting packages directly in front of any doors so customers can easily open the door and avoid tripping on the package.

1. 7. Keep it dry

In case of bad weather, try to avoid placing the package on the floor. Instead, place it on an elevated, level surface to ensure that packages are not damaged by the rain.

1. 8. Protect each package, and your car

Keep a few plastic trash bags or liners in your car to protect your vehicle and the packages in case a box leaks or bad weather.

Additional Help Articles

Peak Season Tips

First Route FAQs

Package Placement

Apartments Access

Route Cancellations

Package Rollovers 

Communicating with Consumer / Support 

Following Delivery Instructions

Driver App Troubleshooting

Avoiding Misdeliveries

Late Package Returns

Have more questions? Reach out to support@shipveho.com