Driver Support
For any in-route or delivery issues, please contact support directly in the Veho Driver app. For any questions related to route payment, your account information, or general questions, please email support@shipveho.com
Contacting Support
Live Support:
Live support is available in-app from at least 1 hour prior to launch, until all drivers are off the road. Contact live support while you are on a route and support will assist you as soon as possible. See screenshots here
When messaging with support remember to provide the following:
Route number
Stop number
Information related to the issue you are experiencing
Non-Live Support:
If you have questions not related to a route, you can reach out to support@shipveho.com. Some issues you can reach out about included:
Driver registration issues
Payment/direct deposit inquiries
Warehouse location information
Driver Feedback
Contacting a Customer
If you need to contact a customer, select Call Customer (if available) on the delivery page while you are on a route. Click here for where to find the contact button in the Driver app
For any other questions or concerns, please contact our support team at:
Help Articles
Communicating with Consumer / Support
Following Delivery Instructions
Have more questions? Reach out to support@shipveho.com