Route Cancellations

We know that life can be unpredictable and we want to help you maintain flexibility by selecting routes that work with your schedule. We also want to make sure we’re creating the best experience for the customers receiving packages, which can be difficult when there are route cancellations or delays due to missed check-ins. 

What is a late cancellation?

A late cancellation is when the route is canceled too close to the route’s scheduled start time. Excessive late cancellations could lead to removal from the platform. 


The closer to the start of the route a cancellation is, the more difficult it is to complete that delivery within the expected delivery window. We recommend locking in your route as early as possible before the route start time.

What is a missed check-in?

A missed check-in is when you do not check in for the route prior to the route’s scheduled start time. 

How do I check in for a route?

When you arrive at the warehouse, the mobile app will have a button to check in for the route. Driver partners are able to check in up to 15 minutes prior to the route’s scheduled start time. 

How many late cancellations or missed check-ins can I make? 

The number of late cancellations allowed varies based on several factors, but we generally recommend limiting late cancellations and/or missed check-ins to no more than 5 for every 100 accepted routes. 

Does this mean I can never cancel a route? 

No, we understand that things come up or a route that is more suited to your preference may come available. 

Tips to reduce/avoid cancellations and missed check-ins?


Have more questions? Reach out to support@shipveho.com