Help Article | Troubleshooting the App
If you're running into issues using the Veho Driver App, we've compiled this list of troubleshooting steps to help get you up and running smoothly. If it continues not to work, be sure to reach out to support at support@shipveho.com.
The requirement for the Veho Driver app as of June 2021 is Android devices with operating system 10 or greater or iOS devices (6S or 6S+ or newer) with iOS 13.2 or greater
Troubleshooting the Driver App
Test Internet Connectivity: A connection to the internet is required to use the Veho driver app. Make sure you are able to access the internet on your device. You can test your connection by pulling up an internet browser to open a website or play a video.
Double Check Permissions ensure that your camera, GPS/location, and storage permissions are enabled for the Veho Driver app as they can cause app issues if they are disabled.
Check the Available Storage On Your Device as insufficient storage will prevent the app from running properly.
Complete the Following Steps In Order
Close unnecessary apps that are open
Turn airplane mode on for 10 seconds and then off to reset your internet connection
Turn your phone off and on again to reset your device
Force close/stop the app for at least 30 seconds and open it back up
Log out of the Veho app and back into it
Delete the app and redownload it
Change your settings so apps only refresh in the background while you are using WiFi
iOS - General > Background App Refresh
Android - Data Usage > Mobile Data Usage
Turn your WiFi on but do not connect to a network (may improve GPS accuracy)
During your downtime, update your software and settings to keep your phone up-to-date
If your phone or app becomes inoperable, please return the packages to the warehouse and reach out to a team member on the ground for assistance.
Additional Help Articles
Communicating with Consumer / Support
Following Delivery Instructions
Have more questions? Reach out to support@shipveho.com