Contacting Support

Live Support:
Live support is available in-app from at least 1 hour prior to launch, until all drivers are off the road. Contact live support while you are on a route and support will assist you as soon as possible. See screenshots here

• • When messaging with support remember to provide the following:

    • • Route number 

      • Stop number

      • Information related to the issue you are experiencing

Non-Live Support:
If you have questions not related to a route, you can reach out to support@shipveho.com. Some issues you can reach out about included:

• • Driver registration issues

  • Payment/direct deposit inquiries

  • Warehouse location information

  • Driver Feedback

Contacting a Customer

If you need to contact a customer, select Call Customer (if available) on the delivery page while you are on a route. Click here for where to find the contact button in the Driver app

Additional Help Articles

Peak Season Tips

First Route FAQs

Apartments Access

Route Cancellations

Package Rollovers 

Communicating with Consumer / Support 

Following Delivery Instructions

Driver App Troubleshooting

Avoiding Misdeliveries

Package Placement

Late Package Returns

Have more questions? Reach out to support@shipveho.com