Late Package Return

Given the impact of returns and delivery reattempts on the customer, excessive late returns could lead to restricted access to the Veho platform. These guidelines will enable timely reattempts of previously unsuccessful deliveries. 


What is a late return?

A late return is when unsuccessfully delivered packages are returned to Veho too late to allow for Veho to reattempt delivery the day after initial pickup.


Will my old late returns count? 

No, only late returns that occur after October 27th, 2023 will be tracked. 


How do I return packages to Veho so I am not penalized?

There are two things Driver Partners should do when returning packages to Veho:


How many late returns can I make? 

The number of late returns allowed varies based on several factors, but we generally recommend limiting late returns to no more than 5 for every 100 accepted routes.


What if it was not my fault that I was unable to deliver the packages needing to be returned?

There are separate guidelines focused on unsuccessful delivery attempts. In this scenario, a reason preventing delivery that is out of a Driver Partner’s control does not constitute as a reason preventing a timely (before 10 am) return of any undelivered packages to Veho.


Is there a way to know how many times I have returned packages late?

Driver Partners can email Support at support@shipveho.com to find out how many times they have returned packages late to Veho.


Have more questions? Reach out to support@shipveho.com