Delivery Issues & Questions

All packages are required to fit in your vehicle, or we may need to reassign the route. When claiming a route, driver partners are encouraged to use the cubic feet estimate to help assess if a route is the right size for their vehicle. 

Please speak to the Veho staff in the warehouse if you have any issues fitting all the packages into your vehicle without blocking your view through your mirrors. If for any reason a route is forfeited due to being unable to fit in your car, no compensation will be provided.

Check the Veho Driver app for any specfic customer instructions associated with each delivery. Where to find customer instructions on the Driver app can be found here

If it's an apartment building try using the callbox, if there is one. You can also contact the customer directly by clicking on the stop in your manifest and selecting the "Call customer" button. If you continue to have issues please contact support in the Veho Driver app. Under no circumstance should you place packages in customer's mailboxes. Be sure to follow the delivery instructions provided as placing packages in mailboxes is against the law and will not meet the criteria for a successful delivery.

1. Click the package address in your manifest

2. Manually mark packages as picked up

3. Start your route and begin delivering

4. When you arrive at the stop, click “mark as delivered”

5. Open Camera and take a picture as normal

Veho will provide a suggested order for delivering packages. This order is also used to determine an expected delivery time, which is communicated to customers. However, you can choose to complete routes out of order. We ask that you notify support in-app if you plan to deliver outside of the given order in your manifest.

Please contact support in your Veho Driver app if you believe you delivered a package incorrectly. 

If a customer reports a package is delivered incorrectly, our team will reach out to you and provide you with all information necessary to correct any issues. You may be asked to send in new delivery photos to confirm redelivery. 

Delivery instructions can be found in two places:

1. By clicking into the next stop in your manifest, delivery notes from the customer are found in the blue box labeled “Delivery Instructions”.

2. As you are taking a verification photo, instructions will appear in the Veho Driver app.

See more information about where to find customer instructions in the app here.

Unfortunately, we cannot accommodate requests for drivers wishing to pickup their personal Veho packages from a warehouse.