SDCA Journal of Psychology

Abstract

Modern competitive human resource practices were utilized in business process outsourcing industries in promoting a revolutionized and digitalized organizational process. The adaptation of a technology-driven HR practices would enable the academic institutions’ human resource management to be more efficient and convenient. The researchers investigated the best practices of modern human resource processes of the business process outsourcing industry. The researchers used a structured self-made questionnaire consisting of 40-items that was tested on a five-point Likert scale ranging from strongly agree (5) to strongly disagree (1). Researchers used descriptive-quantitative design to investigate the effectiveness of implementing the Human Resource Information System (HRIS) practices to improve the HR practices of the academe. The study focused on 150 respondents who had HRIS experienced with working experiences or without in the BPO industry. It was found that human resource information system practices such as attendance tracking, benefits tracking, organizational communication, and information storage/access are effective in handling human resource-related tasks and could improve the HR Practices of St. Dominic College of Asia’s Human Resource Department.

Keywords: Industry, human resource management, Information System, HRIS, BPO industry practices, descriptive-qualitative design.