SDCA Journal of Information Technology

Abstract

Hospitals are experiencing difficulty at keeping tracks of patient’s data and monitoring the accounts receivable, payable records and billing transactions under HMO or Health Maintenance Organization due to numerous numbers of patients to be encoded. The importance of keeping track of records is to monitor all the data that are recorded in the database. The users need a way to store and analyze data such as patients’ information, Accounts payable and billing transactions into a comprehensible report that would otherwise be a long and tedious task. The proponents developed a web-based Accounts Receivable Management System for St. Dominic Medical Center Accounting Office that will help ease the process of recording and monitoring of patient’s accounts receivable, payable records and billing transactions. The system also relies on encoding the patient’s information and record transactions. The agile method was used to improve the analysis, research design and development of the proposed system. The Acceptability of the system is based on the system performance and system requirements hence the outcome has enhanced the process of how the user record, store and monitor the patient’s accounts receivable and billing transactions in the designated workplace. The system maintenance is an on-going activity and administrator will have to check and update design errors, documentations and update the user support. The research has been evaluated by nine (9) end users and two (2) expert users, obtaining a total output for the level of satisfaction which is a 3.54 that is considered as “acceptable”.

Keywords: Queuing system, queuing theory, Agile Methodology.