SDCA Asia-Pacific Multidisciplinary Research Journal

Abstract

This study was conducted to determine the utilization and satisfaction of the resources and services of Dominican Learning Resource Center - Higher Education Department at St. Dominic College of Asia. In this study, a descriptive survey research design was employed with questionnaire as a data collection instrument. A total of six hundred sixty-one (661) respondents participated in this research, but six hundred eleven (611) copies were completed and retrieved. The findings showed that majority of the respondents visited the library and used a computer for online research. It was discovered that respondents were satisfied with all the library resources and services, apart from printing services that are rated neutral. It was also revealed that the users are concerned with the addition of newly updated books, the speed increase of the Internet connection, and the reduction of the printing fees. The researchers recommended provisions for new book collections to ensure in keeping up-to-date information inside and outside the library; printing services to satisfy the users for the convenience; and upgrading the speed of the Internet access for more information toward academic research; in addition to enhancement on the use and facilitation of Online Public Access Catalog (OPAC) and other technologies like computers and tablets for proper training in e-resources. The results of the survey will be useful and beneficial to maintain the library’s impact on resources and services for all stakeholders.

Keywords: User satisfaction. Services. Library Resources. Utilization. Satisfaction.