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Emergency Support
If you or someone you know is in crisis, please call 911 or go to the nearest emergency department. If it is an urgent matter, you can call Riverside Emergency Services 24 hour emergency line at (800) 529-5077.
If you are a Boston resident, please reach out to the BEST team at (800) 981-4357.
If you or your child/student is not safe to themselves or to others, please consider one of these emergency service options:
In Needham:
Riverside Community Care 800-529-5077; Youth Mobile Crisis Unit website (see flyer below)
Go to your nearest emergency room: Newton Wellesley Hospital has a psychiatric emergency room.
In Boston:
Go to your nearest emergency room: Children's Hospital has a psychiatric emergency room.
Boston Emergency Service Team (BEST) 800-981-4357
Massachusetts Behavioral Health Help Line (BHHL)
The BHHL is a free service providing immediate support for mental health and substance use concerns in our community.
Key features include:
24/7 Access: Available anytime support is needed in over 200 languages.
Confidentiality: Secure environment for expressing concerns, whether it’s a crisis, urgent or routine.
Comprehensive Support: Assistance for a range of mental health and substance use issues, with tailored resources and referrals.
Other Mental Health Services:
Needham Youth & Family Services 781-455-7500
Good Samaritan Samaritans, Inc. 877-870-4673
The Bridge for Resilient Youth (BRYT) has a comprehensive resource list to consider.
Riverside Community Care Child and Family Services (see additional information below)
Samaritans 24-Hour Helpline: 1-800-252-TEEN (8336)
Bridge Over Troubled Waters- Boston, 1-617-423-9575
Women's Protective Services- Metrowest Rape and Domestic Abuse Help, 1-800-593-1125
Call 2 Talk, crisis text line Text C2T to 741741
QARI, provide language-accessible and culturally-responsive outpatient mental health services to Asian immigrants and their families
Boston Area Rape Crisis Center (BARCC):
Hotline: 800-841-8371
Website: https://barcc.org/ Also have an online chat
Based in Waltham and Cambridge
Support to survivors of sexual violence and those
impacted ages 12 and up
Children’s Charter
Number: 781-894-4307
Website: https://www.key.org/programs/childrens-
charter
Based in Waltham
Mental health services and groups “for survivors of
sexual, physical, emotional, and
interfamilial/multigenerational trauma”
Journey to Safety- Jewish and Family Children’s Service
Number: 781-647-5327
Website: https://www.jfcsboston.org/our-
services/center-for-basic-needs-assistance/journey-to-
safety-response-to-domestic-abuse
Based in Waltham
Domestic violence support specializing in support for
Jewish and Russian-speaking survivors
**In the event of an emergency, please contact the Needham Police Department at (781) 455-7570, call 911 or to to the following hospitals that have the capacity to facilitate mental health evaluations: Newton Wellesley Hospital, Children's Hospital, Boston.
MCI Caregiver Handout.pdfRiverside MCI Flyer.pdfHEARTplay ALL FALL 2025 PROGRAMS (updated 9_8_25).pdfPage updated
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