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Written communication involves any type of message that contains the written word. It is deemed the most effective form of communication in the business world and takes many forms.
Email
Intranet
Proposals
Letters
Contracts
Business Brochures
Job descriptions
Reports
Due to how often it is used in business it is vital that everyone in the organisation develops good and effective written communication.
Watch
Watch
Have a watch of the following videos for top tips and guides on written communication at work. There are a selection on; email etiquette, business writing tips, Apps to help your grammar and a guide to proofreading.
Written Communication Top Tips
Written Communication Top Tips
How to avoid common email mistakes
How to avoid common email mistakes
21 phrases for formal email writing
21 phrases for formal email writing
Business Writing tips
Business Writing tips
Beginners guide to Grammarly
Beginners guide to Grammarly
Guide to Proofreading
Guide to Proofreading
Read
Read
If you prefer to read, we have selected a range of articles to give you guidance and hints and tips on Business Communication.
Do
Do
If you want to take your learning a bit further you can take the opportunity to complete a free course provided by the Open University. If you are ready to get going then there are two apps to download to help future proof your communication.
Business Report Writing
Sign up for a live online Skills Session. Our 2-hour online sessions, encourage active participation allowing you to exchange ideas with tutors and fellow apprentices.
By participating, you will:
Understand how to plan and create a well-structured and effective report.
Explore tips and techniques to help you write with clarity and impact.
Consider different proofreading and editing strategies, including what to look for and how to provide constructive feedback to others
Click on the link below to find out when the next session is running.
Stretch and Challenge Yourself
Stretch and Challenge Yourself
Learning to stretch our thinking skills is integral to accelerating our development. This is a really important part of the learning process, and gives you the opportunity to demonstrate your skills and show progression in your Apprenticeship.
Here are two challenges for you to pick from- should you choose to accept, this will help you to develop critical thinking, evaluation skills and encourage creativity.
Challenge 1
Choose two business communications that you have produced, they must be at least 300 words and have been written by you, not using a template. Analyse the strengths and weaknesses of each communication and critically evaluate and conclude, which communication was more effective and identify points for your development in this area. Discuss your reflection with your Talent Coach and agree on an action plan to take the next development steps.
Challenge 2
The resources above will help you to consider your own brand and communication style. Using no more than 280 characters, write a tweet that represents your brand. Ask your manager or a peer to write a few sentences that they feel represent your personal brand. Do not show them your version, as you are going to compare this to their feedback.
Compare the feedback with your tweet. Identify any similarities and differences between how you are perceived and how you would like to be perceived. Are there any surprises? Identify two areas where you can improve your personal brand and discuss this with your Talent Coach. Write a SMART target together to help you develop this area.
Update your Learning Journal in OneFile with your evaluation and your reflections ready to discuss with your Talent Coach at your next review.
Reflect
Reflect
Reflective practice is, in its simplest form, thinking about or reflecting on what you do. It’s a really important part of learning from experience.
Within your apprenticeship you will be encouraged to reflect throughout your programme, the reason for this is two-fold.
Regular reflection will accelerate your development and help you to identify areas to develop helping you to constantly move forward.
A summary or log of your reflections on your development will be required as part of your endpoint assessment activities. These reflections should demonstrate your ability to 'critically evaluate' your performance and development.
Reflection is a skill and practice will make it easier, it should also be an enjoyable experience and a chance to concentrate on what you need.
To support you to develop this skill we have gathered a range of resources and articles to help you find a reflective model that works for you.
Click on the button below to access the Reflective Practice page for additional resources.
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