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The journey of an apprenticeship is rewarding but challenging, and each of us has a unique path. To support these varied needs, we've established a space providing support, guidance, and resources. Here, you can find help with study techniques, stress management, and accommodations for different learning styles and neurodiversity.
Our comprehensive FAQ section addresses common issues, offering practical solutions and mental health resources, as well as advice on self-advocacy. Our aim is to make everyone feel valued and supported, equipping them with the necessary knowledge and tools for success.
We celebrate diversity and the unique perspectives it brings. This platform is more than a resource; it's a community for solidarity, support, and encouragement. The Student Support Page is your gateway to understanding, tailored aid, and progress in your academic and personal aspirations. Welcome to your community of support.
How can I improve my study habits? Discover effective study strategies tailored to different learning styles by accessing our Live Online Skills and Behaviours Development Sessions here.
Where can I find resources on managing stress and anxiety? Managing your mental health is essential. Explore a range of resources on our Wellbeing Resources page, from mindfulness exercises to professional support services.
I'm feeling anxious about my exam. What can I do? First of all, this is completely natural. Rest assured, you won’t be the only one feeling this way. Talk to your tutor or talent coach (if you’re an apprentice), or for technical support, please get in touch with our Academic Support team through the ‘contact a tutor’ function on MyKaplan.
I'm struggling to balance my studies and work. How can Kaplan Help? We recommend that you speak to your talent coach (if you’re an apprentice), tutor, or a staff member with whom you feel comfortable.
I'm feeling worried about my studies. How can Kaplan Help? There are several ways in which we can support you:
For help with your academic studies, please get in touch with your tutor or a member of our academic support team
For help with your well-being, please speak to your talent coach (if you’re an apprentice), your tutor, or any staff member with whom you feel comfortable and your employer. Alternatively, if you are really concerned, please get in touch with our Safeguarding team at safeguarding@kaplan.co.uk
Most people feel stressed sometimes, and some find stress helpful or motivating. But if persistent anxiety or stress is affecting your life, there are things you can try that may help.
Your GP. Either via the phone or online, you can book an appointment with a General Health Practitioner at any time.
Referring yourself for therapy. You can get free talking therapies like cognitive behavioural therapy (CBT) on the NHS if you need more support.
You can find an NHS talking therapies service.
If you need help urgently, but it's not an emergency, contact 111, who can tell you where to get help if you need to see someone. Go to 111.nhs.uk or call 111.
If you or someone you know needs immediate help, Call 999 or go to A&E now. A mental health emergency should be taken as seriously as a medical emergency. Find your nearest A&E
How can I improve my study habits? You can find effective study strategies tailored to different learning styles here.
I know what skills I want to improve but don't know how to sign up for a live skills and behaviour session. You can sign up for a live session via MyKaplan go to My Account - Skills and Behaviours.
Are there any other activities I can do to enhance my learning? Here at Kaplan, we have several activities that you can participate in that will enrich your time with us. You can learn more about our enrichment activities here and free webinars on a range of subjects here.
Student Services are there if you need admin-related support, such as booking exams, issues with course materials, and using MyKaplan. You can contact the student services team via:
Email at studentservices@kaplan.co.uk
Phone at +44 (0) 161 259 7400
Support page at MyKaplan
Academic Support deals with the topics you'll be learning and can also help you with answers in your material. Examples of enquiries they often receive are:
Which theory should I apply to the scenario in Q2 on page 76 of the ACCA P5 Exam Kit?
I don’t understand why the answer is B in Q5, Chapter 8, on page 43 of the Assurance Question Bank.
Please can you explain the concept of materiality for a statutory audit?
You can only contact Academic support Via MyKaplan. Log on to MyKaplan and go to your course. You’ve then got four options.
Email - Select the email icon and follow the instructions.
Request - a callback - Fill in the form, including a brief overview of your question. UK students only.
Live chat - Use this option if you need a quick response to your query. It is only suitable for brief questions.
Discussion forums - Use this option to check if another student has already posted and answered your question. If not, post your question. All students will see the answer; it's a great way to share and receive tips.
What does it mean to be neurodivergent, and how can it affect my learning? Being neurodivergent means that an individual's brain functions, learns, and processes information differently from what is typically expected. This term encompasses a variety of conditions, including ADHD, autism spectrum disorders, dyslexia, dyspraxia, and more. Neurodivergence is a reflection of the natural diversity of the human brain, with each condition bringing its own unique set of strengths and challenges.
For neurodivergent learners, these differences can significantly impact their educational experiences. They may excel in certain areas while facing obstacles in others, requiring tailored support and strategies to fully access their learning potential. For example, a student with dyslexia might struggle with traditional reading and writing tasks but excel in creative problem-solving and big-picture thinking.
Embracing neurodiversity in educational settings means recognizing and valuing these differences, providing adaptive learning methods, and offering the appropriate accommodations. This approach ensures that neurodivergent learners are not just supported but celebrated for their unique perspectives, contributing to a richer, more inclusive learning environment.
Gain insights into neurodivergence and find support here.
If you suspect that you might be neurodivergent, acknowledging this feeling is a significant first step towards understanding yourself and how you interact with the world. Here's some guidance on what to do next:
Research and Self-Reflection: Begin by learning about different neurodivergent conditions. Websites, forums, and books can offer insights into how neurodivergence manifests and help you identify with particular experiences or traits.
Embrace Your Strengths: Neurodivergence comes with its own set of strengths. Whether it's creative problem-solving, unique perspectives, or specialized interests, recognizing and leveraging these strengths can lead to personal and professional success.
If you are unsure where to start your research, a good starting point is the ALN page, which you can access here. There, you'll find information about different types of neurodivergence and links to support groups and specialists.
If you feel you need guidance, support or advice with neurodivergence, then please contact our inclusion team for specific support at als@kaplan.co.uk
We can help you if you have specific learning difficulties, such as dyslexia, autism and Asperger’s. We’ll work with you to find out the best way to support your learning. This might include:
1:1 study support
Specially adapted materials (e.g. often printing on yellow paper works for learners with Dyslexia)
Specialist tuition support, e.g. language skills or numeracy skills
Providing a specific point of contact to seek guidance
Assistance with planning and managing your studies
Providing access to a reader, scribe, extra time with actual examinations
Providing a lesson plan, notes or handouts to the learner before the session to look over.
We can also provide extra learning support if you have other medical conditions, including any mental health issues. These may be short-term adjustments, or more permanent. Just let us know what you need. We can help by:
Providing access to session notes and live online recordings when sessions are missed
Allowing you to record a lecture
1:1 tutor support
Work with you to adjust your programme if you need more time or a gentler pace of study.
Access to a fridge for any medication
Providing additional time for exams and with supervised rest breaks.
You can learn more at our Accessibility page or by contacting the ALS team at als@kaplan.co.uk
How can I explore career options related to my field of study? The Labour Market Information page on our Careers Progression Microsite offers insights into various industries, professional advice, and tools to help you map out your career path.
Want to contact someone about career advice? Just email us at careeradvice@kaplan.co.uk or visit https://nationalcareers.service.gov.uk/contact-us
Understanding different sectors will help you make informed choices about your career goals. You can learn more about other sectors on our Careers Microsite, which you can access here.
Explore our Career Progression Microsite for exclusive webinars with industry experts and former apprentices, insights into diverse career roles and emerging sectors, and short videos on career guidance
We know that the journey of learning is filled with both triumphs and challenges. Pursuing your studies requires dedication, hard work, and resilience, and it's perfectly normal to encounter obstacles along the way.
Life can be unpredictable, and various circumstances—be it health concerns, personal matters, or unexpected life events—may impact your ability to fully engage with your studies at certain times.
It's important to remember that seeking support and considering your options, including deferral, is a sign of strength and self-awareness, not a step back in your academic journey.
Remember, taking the time you need to address and overcome challenges is a vital part of your learning journey. We're here to support you every step of the way, ensuring you have the resources and guidance needed to continue pursuing your goals with confidence and peace of mind.
Here, you'll find advice and support about deferral.
Your exams are like your driving test; there is always more you can do and more practice that you could have, but at some point, you have to take the test. It can help to see your exam as fixed and do your best to do as much as possible by that time.
Exam technique is key, you don't have to get everything right, speak to your tutor if you need some guidance on what areas you should focus on in your exam preparation.
By deferring your exam, you are keeping those exams hanging over your head for a longer period of time. Sometimes you will feel better for getting them out of the way. Remember, while you want to do your best, you only need 50/55% to pass.
An important aspect of college days is building relationships and a support network with your cohort. The intention when you all started together was to take the apprenticeship journey together. By deferring your exams, you will lose the opportunities in college to strengthen your relationships with your peers, many of whom will have become your friends.
If you defer, you do not get to attend another Kaplan course. You will pick up where you left off. If you deferred just before your exam but after completing the Exam Prep course, then you will not have any more opportunities to attend college and have access to a tutor (unless you decide to pay for an open market course out of your own pocket).
If you defer, you do not get to attend another Kaplan course. You will pick up where you left off. If you deferred just before your exam but after completing the Exam Prep course, then you will not have any more opportunities to attend college and have access to a tutor (unless you decide to pay for an open market course out of your own pocket).
Before you decide to defer, try to identify the trigger that makes you think about deferring. If you don't feel ready now, you never will unless you can identify and address the issues making you want to defer. When you signed up for the course, you had every intention of completing it, so think about what has changed.
It may be that you have a medical or personal issue that requires time to resolve.
But if it is to do with study technique and feeling like you just need more time, then please reach out to your tutor and PQ and we can support you in thinking about the best way to help you achieve success.
In this enlightening micro-session, Jenny Pelling, Director of Apprenticeship Development and Diversity at Kaplan, alongside tutor Matthew Dean, delves into the critical topic of deferring exams. Addressing common anxieties and the strategic considerations involved, they offer a comprehensive guide for students contemplating deferral.
Click this link to access the full video.
If you feel you feel there is an area of support that we have missed, please let us know using the Your Voice, Our Direction feedback form.