LEADERSHIP DEVELOPMENT - SOPS AND SIT-ALONGS
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SOPS (Standard Operating Procedures) create consistency in how we want and should do our work when shared amongst a group of people. Sit-alongs are an available management tool that are aimed to improved SOPs and create high impact value spread across an organization.
“The Pig Game” - Melissa Larsen
Purpose and Benefits of SOPs
Key Elements of an SOP
Purpose, Benefit, and SOP of a Sit-along
2 | "THE PIG GAME"
2 | "THE PIG GAME"
ROUND 1:
Fold a piece of paper into thirds length-wise and width-wise so that you have 9 squares
Draw the side profile of a pig, centered on the page
Make sure the pig's head is facing left
The pig should be drawn large enough so that a piece of it is in every box EXCEPT the top right
You have 2 minutes to draw your pig
2 | Purpose and Benefit of an SOP
2 | Purpose and Benefit of an SOP
Standard operating procedures (SOPs) are detailed guidelines that provide employees with step-by-step instructions on how to carry out essential business processes and routine tasks. SOPs enable employees to achieve higher levels of efficiency, quality output, and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.
7 Benefits of Using SOPs
7 Benefits of Using SOPs
1. Save time and resources
1. Save time and resources
2. Facilitate Compliance
2. Facilitate Compliance
3. Ensure Consistency
3. Ensure Consistency
4. Hold Employees accountable
4. Hold Employees accountable
5. Better Communication
5. Better Communication
6. Promotes knowledge-sharing culture
6. Promotes knowledge-sharing culture
7. Better onboarding and Training
7. Better onboarding and Training
3 | Key Elements of an SOP
3 | Key Elements of an SOP
Title and Format
Purpose and Scope
Training Material References
Document Reference
Table of Contents
Step-by-Step Instructions
Revision History
4 | Purpose, Benefit, and SOP of a Sit-along
4 | Purpose, Benefit, and SOP of a Sit-along
SOPs are the road map of success of an operation at scale. But what tools allow us to improve them?
RCPS - Mainly Determine the Root Cause through sitting and observing.
SOP of an Effective Sit-along:
Print off existing SOP and take to sit-along of that process or a process effected by a process you own (ie your customers)
Sit and observe and individual completing the SOp
Redline the process. Look for inaccuracies, waste, communication being clear and concise, and apply intuition for better ways of working,
Make it easier for your team to draw the right pig!
Extra Insight on deeply applied technical ways of improving processes.
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