Frequently asked questions - Student

Drop into your local site library to borrow a Chromebook. Stocks are limited and demand is high so you may have to wait for one to become available.

view our help videos

This guide will lead you through the set-up process

Your username and password will match your college email details. The username is your email address in full (xxxx@gllm.ac.uk).

If you do not have these details speak with your tutor who can request the details from learning technology

Hold power for 10 seconds - or Press and hold Ctrl + Alt + Shift + r for powerwash (if chromebook owned by student)

Right click the time in bottom right and go to settings, Advanced settings, powerwash. On some Chromebooks press and hold Ctrl + Alt + Shift + r.

Select Restart. > Select Powerwash > Continue

Firstly open Google Chrome and log into the web browser with your college Gmail username and password. Go to the Google Apps store and search for the Office Editing for Doc extension. Now in Moodle you will be able to download the document as usual.

Are you logged in to your college account (xxxx@gllm.ac.uk)? Log out of all other accounts and log in to college account. Sharers should check share settings.

Open the Google Chrome browser, click the current use icon on the top right of the screen and log-in with your college Gmail account. Then click on Settings and Sync all - Watch the help video.

Maybe the file type. In settings you can tell the iphone to save images as jpeg not the Apple version (HEIC). Settings>camera>format>most compatible