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Fetch Support Level 1 Wiki
Home
Getting Started
How Fetch Works
How to Send Dashboard Messages
Customer, Agent, & Partner Screenshots
Pro Package (Device)
Manual Key Exchange
Quick Start + Lock Box
Partner Onboarding & Dashboard
Verification
Renting with Fetch
Insurance Waivers
Glossary of Terms
Current Policies
Common Renter Questions
Non-Renter Questions
Communication Templates
ZenDesk
Managing Reservations & Reservation Status
Refunds and Credits
Submitting a Billing Ticket
Coupon Codes
Transaction Page
Training Videos
General Information
Missed Calls
Pending Account & Axle Information
Manually Extending A Reservation
Issuing Refunds
Password Reset
Payment Method
Locating a Vehicle
Locating Keys
Unlock Issue
Payment Method Verification Request (CV)
Process Guides
Overdue Rentals
Failed Payment Tickets
Call Back Requests
Unlock Issue
Peer to Peer Program
Additional Resources
Fetch Partner Information
De-escalating Renter Issues
Empathy Statements
Positive Language
Claims, Account Banned, Damage to Vehicle
Sample Rental Agreement
Home Depot Resources
Macro Library
Customer Support Info
Fetch Support Level 1 Wiki
Training Videos
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