Embedded Files
Conversion
Refunding hourly rate charges to bill renter at the daily rate or vice versa
We do not allow conversions once the reservation is completed.
If a reservation is in-progress, we could possibly do this for the customer. Keep in mind, are they a first-time renter, is there an upcoming reservation? Inform a Level 2 Agent and they will review the reservation.
Extension
Adding additional time to a reservation
Renters can extend reservations from their Fetch account at any time
Reservations can also be extended from the dashboard
Reservation (Res)
Rental
Allotted time renter has with a specified vehicle
We cannot make reservations on a renter's behalf
Customer (Cx)
Rental Agreement (RA)
Terms and conditions
Document renter must sign stating the terms and conditions of their rental
Reflects all current policies
Whenever a renter asks a question about where a policy is posted, direct them to the rental agreement
Dashboard (Dash)
Administrative side of fetchtruck.com
dashboard.fetchtruck.com
Verification (verif)
Approval process
Process of examining renter driver’s license and auto-insurance policy to determine eligibility
NV 1500
9’ Cargo Van
Cargo van with 9’ bed
NV 2500
9’ High Roof Cargo Van
High roof cargo van with 9’ bed
Crew Cab Pickup Truck
Pick up truck with four full-sized doors and a large back seat
8’ Pickup Truck
Pickup truck with 8’ bed that includes no rear doors or rear seats
One way rental
Picking up a vehicle at one location and returning it to a different location
We do not offer one-way rentals
Vehicles are not allowed to travel out of the country
Round trip rental
Two-way rental
Picking up and returning a vehicle to the same location
Vehicles are not allowed to travel out of the country
Base mileage
Free mileage
Allotted amount of free miles included in the rental fee
Does not include gas
Gross vehicle weight (GVWR)
Maximum operating weight of a vehicle as specified by the manufacturer
Super duty truck
Ford F-Series Super Duty, Ford Super Duty
F-250 and F-350 pickup trucks
We don’t generally carry super duty trucks
¾ ton Truck
Refers to towing capacity
We don’t generally carry ¾ ton trucks
½ ton Truck
Refers to towing capacity
Our pickup trucks are considered ½ ton trucks
Gooseneck hitch
Related to towing
We don't allow towing
Dolly(trailer)
Related to towing
We don't allow towing
Hand dolly
Hand truck
Related to accessories
Home Depot 12' box trucks include a dolly for the reservation.
Box truck
Chassis cab truck with an enclosed cargo area
We have 12' and 10' box trucks at certain locations
Ramp
Home Depot box trucks have a pull-out ramp
Lift gate
Related to accessories
Don’t have it
Moving blankets
Related to accessories
Don’t have it
Cargo area
Refers to open area behind driver and passenger seat
All measurements listed on the site refers to the cargo area
Hitch
Related to towing
We don't allow towing
Partner
Vehicle owner
Refers to a business or individual who rents out their vehicle through Fetch
Additional time
Refers to the difference between a vehicles drop-off time and actual return time
Unlisted
Offline
When a vehicle is pulled from the website so it cannot be rented
Overdue reservation
Any reservation that is still in-progress after drop-off time has passed
Immobilizer
Prevents the engine from starting
Vehicle search
Refers to the process of entering pick-up date, time, duration, and location in the search bar at fetchtruck.com
Stripe
Fetch’s payment processor
Key fob
Refers to the device that allows for keyless entry into a vehicle
Moving truck
Refers to any box truck
Cargo van
Sprinter van
Any van that has only one row of seating
Passenger van
Any van that can seat
8 to 15 people
We don’t carry passenger vans
Fetch account
rentals.fetchtruck.com
Banned
When a renters account has been deactivated
If a customer calls in and their account is banned, do not inform them that the account is banned. You can inform them that the account has been disabled and send the message below:
"Hi NAME, this is AGENT'S NAME from Fetch. Your account is currently in an extended review. Please email account-support@fetchtruck.com for further information as our team does not have access to any specific information. You should expect a response within 7 business days. Thank you."
Web app
rentals.fetchtruck.com
Refers to the Fetch website (web app).
We don’t have a stand-alone app yet.
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