Embedded Files
Positive Alternatives to Negative Language
Positive Alternatives to Negative Language
“No, we don’t have that.”
“No, we don’t have that.”
“I can see how that would be useful, but I’m afraid we don’t have plans to add that functionality.”
“I can see how that would be useful, but I’m afraid we don’t have plans to add that functionality.”
“While there’s currently no way to do that, we appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out!”
“While there’s currently no way to do that, we appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out!”
“I can’t get you that product until next month; it’s back ordered and unavailable at this time. You’ll have to wait a few weeks, but I’m happy to place the order for you right now!”
“I can’t get you that product until next month; it’s back ordered and unavailable at this time. You’ll have to wait a few weeks, but I’m happy to place the order for you right now!”
“It looks like that product will be restocked and available next month. I can place the order for you right now and we’ll make sure it’s sent to you as soon as it reaches our warehouse!”
“It looks like that product will be restocked and available next month. I can place the order for you right now and we’ll make sure it’s sent to you as soon as it reaches our warehouse!”
First, you’ll have to check...
First, you’ll have to check...
First, let’s verify...
First, let’s verify...
Now, you’ll need to set up...
Now, you’ll need to set up...
Now, we can set up...
Now, we can set up...
After that, I need you to...
After that, I need you to...
After that, the best solution is if we...
After that, the best solution is if we...
“You are being transferred. Your call is very important to us.”
“You are being transferred. Your call is very important to us.”
“Hi Angela, I’m going to introduce you to Tim, our customer success specialist who will be better able to answer your question!”
“Hi Angela, I’m going to introduce you to Tim, our customer success specialist who will be better able to answer your question!”
Closing Suggestions
Closing Suggestions
“Excellent! I’m glad we were able to get that sorted out for you. Before you go, is there anything else I can assist you with today? I’m happy to help.”
“Excellent! I’m glad we were able to get that sorted out for you. Before you go, is there anything else I can assist you with today? I’m happy to help.”
“Let me know if there’s anything else I can do for you. I’m happy to help.”
“Let me know if there’s anything else I can do for you. I’m happy to help.”
Report abuse